1. Introduction
Welcome to Summuslight (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website summuslight.com and make purchases from our online store.
By accessing or using our Service, you agree to the terms of this Privacy Policy.
2. Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, shipping and billing addresses
- Account Information: Username, password, profile preferences
- Payment Information: Credit/debit card details, billing address, and other payment-related information (processed securely through our payment processors)
- Order Information: Purchase history, order details, product preferences
Technical Information
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, click patterns, referring/exit pages
- Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies
Communication Information
- Customer service inquiries and support tickets
- Product reviews and feedback
- Marketing preferences and newsletter subscriptions
3. How We Collect Information
Direct Collection
- When you create an account on our website
- When you place an order or make a purchase
- When you subscribe to our newsletter or marketing communications
- When you contact our customer service team
- When you participate in surveys, contests, or promotions
Automated Collection
- Through cookies and similar tracking technologies
- Through server logs and analytics tools
- Through social media plugins and integrations
Third-Party Sources
- Payment processors (Stripe, PayPal, etc.)
- Shipping carriers (UPS, FedEx, DHL, etc.)
- Marketing and analytics partners
- Social media platforms
4. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing and Fulfillment
- Process and fulfill your orders and payments
- Arrange shipping and provide order tracking
- Manage returns, refunds, and exchanges
- Send order confirmations and updates
Customer Service and Support
- Respond to your inquiries and provide customer support
- Resolve technical issues and troubleshoot problems
- Improve our products and services based on your feedback
Marketing and Communications (with your consent)
- Send promotional emails and marketing communications
- Personalize your shopping experience
- Notify you about new products, special offers, and updates
- Administer contests, promotions, and surveys
Business Operations
- Analyze website usage and improve our services
- Prevent fraud and enhance security
- Comply with legal obligations
- Conduct business analytics and research
5. Legal Basis for Processing (GDPR Compliance)
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill our contract with you (processing orders, deliveries)
- Legitimate Interests: For business operations, fraud prevention, and website improvement
- Consent: For marketing communications and certain cookies (you can withdraw consent at any time)
- Legal Obligation: To comply with applicable laws and regulations
6. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
- Payment processors for secure transaction handling
- Shipping carriers for order delivery
- Customer support platforms for service assistance
- Marketing agencies for promotional activities
- Analytics providers for website optimization
Legal Requirements
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- To investigate fraud or security issues
Business Transfers
- In connection with mergers, acquisitions, or business transfers
- During due diligence processes with professional advisors
We never sell your personal information to third parties for their marketing purposes.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield certification (where applicable)
- Binding corporate rules for intra-group transfers
8. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- SSL encryption for data transmission
- Secure payment processing (PCI DSS compliant)
- Regular security assessments and vulnerability testing
- Firewall protection and intrusion detection systems
Administrative Safeguards
- Employee training on data protection
- Access controls and authentication procedures
- Regular security policy reviews and updates
Physical Safeguards
- Secure data center facilities
- Access control to physical premises
- Disaster recovery and business continuity plans
9. Data Retention
We retain your personal information only for as long as necessary:
Retention Periods
- Order Information: 7 years for tax and legal compliance
- Account Information: Until account deletion request
- Marketing Data: Until consent withdrawal or 3 years of inactivity
- Customer Service Records: 3 years for service improvement
- Analytics Data: 26 months for website optimization
10. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Control
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Limit how we use your information
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to certain processing activities
Marketing Preferences
- Opt-out of marketing communications at any time
- Adjust cookie preferences through our cookie banner
- Manage newsletter subscriptions in your account settings
Account Management
- Update your personal information in your account dashboard
- Delete your account through account settings
- Download your order history and personal data
11. Cookies and Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Targeting Cookies: Used for advertising and marketing purposes
Cookie Management
You can control cookies through:
- Browser settings (block or delete cookies)
- Our cookie preference center
- Opt-out tools for specific tracking technologies
12. Third-Party Links and Services
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
14. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
15. Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the “Last Updated” date at the top of this policy
16. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Summuslight Customer Service
- Email: [email protected]
- Phone: [4008-799-335]
- Address: [Room 302-D, Zui Ri Building, International Enterprise Center, Hongshan District, Wuhan City, Hubei Province]
- Website: summuslight.com/contact-us
Data Protection Officer
- Email: [email protected]
17. Complaints
If you have concerns about our data practices, you have the right to lodge a complaint with your local data protection authority.