1. Overview
Thank you for shopping at Summuslight. We specialize in high-quality solar garden lights and outdoor lighting solutions. We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of our solar lighting products.
2. Return Eligibility
Eligible for Return (Within 30 Days of Delivery)
- Defective Products: Solar lights that are damaged, malfunctioning, or dead on arrival
- Wrong Items: Products that differ from what was ordered
- Missing Parts: Incomplete product packages
- Major Performance Issues: Solar lights that fail to charge or illuminate as specified
Not Eligible for Return
- Minor Cosmetic Issues: Small scratches, dust, or minor imperfections that don’t affect functionality
- Installation Damage: Products damaged during customer installation
- Weather-Related Issues: Damage caused by extreme weather conditions after installation
- Normal Wear and Tear: Gradual performance degradation over time
- Used or Installed Products: Items that have been installed outdoors, unless defective
- Clearance or Final Sale Items: Products marked as non-returnable
3. Return Timeframes
| Return Type | Timeframe | Conditions |
|---|---|---|
| Standard Returns | 30 days from delivery | Unopened, in original packaging |
| Defective Products | 90 days from delivery | Manufacturing defects only |
| Wrong/Missing Items | 14 days from delivery | Contact us immediately |
4. Solar Product Specific Conditions
Due to the nature of solar lighting products, please note:
Testing Period
We recommend testing your solar lights for 3-5 days before permanent installation to ensure proper charging and illumination performance.
Weather Considerations
- Solar lights require adequate sunlight exposure for optimal performance
- Performance may vary based on geographic location and seasonal sunlight availability
- Reduced performance during cloudy seasons or in shaded areas is not considered defective
Battery Performance
- Solar batteries may require several charge cycles to reach optimal performance
- Battery life varies based on usage patterns and environmental conditions
5. Return Process
Step 1: Contact Customer Service
- Email: [email protected]
- Phone: [Your Customer Service Number]
- Contact Form: summuslight.com/contact
Please provide:
- Order number
- Product name and quantity
- Reason for return
- Photos/videos of the issue (for defective items)
Step 2: Return Authorization
- We will provide a Return Authorization (RA) number
- Returns without an RA number will not be accepted
- We will specify return shipping instructions
Step 3: Package and Ship
- Include all original packaging, accessories, and documentation
- Use the original packaging when possible
- Include the RA number on the outside of the package
- We recommend using a trackable shipping service
6. Refund Methods
Approved Returns
- Original Payment Method: Refunds processed to original payment method within 5-10 business days
- Store Credit: Option to receive store credit for future purchases (processed within 24 hours)
Refund Amounts
- Full Refund: Product price + original shipping costs (for defective/wrong items)
- Partial Refund: Product price only (for change of mind returns)
- Restocking Fee: 15% for opened but functional products (change of mind returns only)
7. Exchange Policy
Defective Product Exchanges
- We will ship replacement products immediately
- Free return shipping for defective items
- Expedited shipping for replacements
Product Upgrade/Downgrade
- Contact us for product exchange options
- Price differences will be refunded or charged accordingly
8. Shipping Costs
| Return Reason | Return Shipping | Original Shipping |
|---|---|---|
| Defective Product | We cover | Refunded |
| Wrong Item Sent | We cover | Refunded |
| Change of Mind | Customer pays | Not refunded |
| Damaged in Transit | We cover | Refunded |
9. International Returns
Additional Considerations
- Customers are responsible for return shipping costs and customs fees
- Refunds may be subject to currency exchange fluctuations
- Processing time may be longer for international returns
10. Defective Product Assessment
Our technical team will assess returned products to determine:
Common Solar Light Issues
- Battery Failure: Inability to hold charge after proper sunlight exposure
- Solar Panel Defect: Failure to convert sunlight to electrical energy
- LED Malfunction: Complete failure to illuminate
- Water Damage: Failure of IP-rated waterproofing
Non-Defective Conditions
- Reduced brightness over time (normal for LED degradation)
- Shorter illumination duration in winter months
- Temporary performance issues during extended cloudy periods
11. Warranty Information
Standard Warranty
- 1-Year Limited Warranty on all solar garden lights
- Covers manufacturing defects and component failures
- Does not cover normal wear, cosmetic damage, or weather-related issues
Warranty Claims
- Contact customer service with proof of purchase
- Provide photos/videos demonstrating the defect
- We may require return of the defective product
12. Special Circumstances
Bulk Orders (10+ units)
- Custom return policies may apply
- Contact us before purchase for bulk order terms
Commercial/Contractor Purchases
- Different return terms may apply
- Contact our commercial sales team
13. Tips for Optimal Solar Light Performance
To ensure you get the best performance from our solar lights:
Installation Best Practices
- Place in locations with maximum sunlight exposure (6-8 hours daily)
- Clean solar panels regularly with a soft, damp cloth
- Ensure no shading from trees, buildings, or other obstructions
- Follow installation instructions carefully
Seasonal Considerations
- Performance may vary by season and geographic location
- Allow additional charging time during winter months
- Consider product specifications for your climate zone
14. Contact Information
Summuslight Returns Department
- Email: [email protected]
- Phone: [4008-799-335]
- Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
- Address: [Room 302-D, Zui Ri Building, International Enterprise Center, Hongshan District, Wuhan City, Hubei Province]
15. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website.